Dental handpieces are the bread and butter of any dental office.
Imagine a violinist without a violin or a painter without a paintbrush. That is what dental handpieces are to dentists and hygienists.
Without them, a dentist couldn’t fully function safely and easily.
Every dentist has their own personal preferences to which handpieces they use. The speed, and size and just overall feel of the equipment allows us to feel comfortable in delivering the best possible experience and quality for any patient.
But like most things, everyday use can wear down the machinery. Handpieces are investments and so their repairs shouldn’t be brushed aside.
What should you ask when your handpieces are wearing down and it’s time to get them repaired?
1. Do All Repairs Come With A Warranty?
Handpieces are investments to your overall business. You need a guarantee that it will work.
The tools you use in your office, are extensions of yourself and your business. If something goes wrong because of a faulty repair, you’re liable for that patient’s safety.
A warranty is a silent indicator that the company is confident in their services to ensure your tools with a failsafe. Not only that but if something does happen, you’re covered.
Typically, the average repair service warranty is 3-6 months, depending on the handpiece and the type of repair. You’ll want a company that carries out quality repairs with a guarantee that it will work well.
If a repair service lacks a warranty, it’s probably best to avoid their services. They may have an inexpensive price tag, but you’ll get what you pay for. There’s a reason they are cheap.
Imagine yourself bringing your car in to get new brakes on your car. The technician says they’ll be covered under warranty for the next year. This is a necessary investment to ensure that you’ll be safe on the road, not only to those around you but also yourself.
Handpiece repair warranties are similar to car warranties. They are necessary investments to perform your daily tasks safely.
2. What Kind Of Parts Are Being Used?
Like we said before, handpieces are investments to the success of your business.
The last thing you’ll ever want is to replace your high-quality handpiece parts with cheap, poor quality parts. You wouldn’t replace violin strings with yarn, so why would you expect anything less than high-quality parts for every repair?
Sadly, if you end up with poor quality parts in your tools, not only is it not going to last as long but it may also damage your tools beyond repair.
One of the best things you can do is find out what others recommend. Personal recommendations are huge because they know how the product actually turned out.
No one should ever take expensive equipment to someone they don’t know!
3. Does The Company Provide High-Quality Customer Service?
You need someone who will give you the best experience possible.
What does that look like? Someone that honours the promises they make. If they are charging you for a quick turnaround, they make sure they are delivering their work on time.
If you don’t get a good feeling around them, or your personalities clash, then don’t entrust them with your repairs.
Some of the best repair services are the ones that let you speak directly with one that’s handling your equipment. They have the knowledge on what needs to be done.
An indication of a good repair company is if they offer you a free no obligation quote. You need someone to tell you if your tools are just beyond repair. Someone who won’t waste your time trying to fix something that can’t be.
Giving you an estimate or advice, means that you can trust their knowledge and they have your best interest in mind.
Extending the lifespan of your handpieces can allow you to save money. But you need someone who will tell you like it is, when things are beyond repair. Talk to us about our handpieces and how we can help you!